Operational leadership for CEOs who are done holding everything together on their own.
With the OBM partnership, I step in as your operational right hand so you can stop being the one who does everything and start being the CEO who actually runs the show (and maybe takes a day off without panicking).
You're at a critical point where more growth requires more support & structure. You can only do so much yourself.
You’re at the point where more growth requires more support & structure. You can only do so much yourself.
Your revenue is rising. Your demand is increasing. Your team is growing.
But behind the scenes the wheels are coming off.
- Client deliverables and leads fall through the cracks
- Your team relies on you for every decision
- Projects drag because no one is overseeing the big picture
- Systems work... until they don't
- Processes aren’t documented and there’s no consistency
You need an operations leader who can partner with you and help you rise to your next level.
The OBM Partnership gives you a strategic operator who manages the business WITH you.
The OBM Partnership gives you a strategic operator who manages the business WITH you. This is:
I join your business to run the backend with intention, structure, and a forward-looking lens—so you can focus on vision, leadership, and growth.
What becomes possible with OBM support:
WHAT IT IS ?
The OBM Partnership gives you a strategic operator who manages the business WITH you. This is:
I join your business to run the backend with intention, structure, and a forward-looking lens—so you can focus on vision, leadership, and growth.
BENEFITS
What becomes possible with OBM support:
Your OBM Partnership Includes:
I provide the operational leadership, systems development, and strategic support you need to scale sustainably. Here's what's included:
Strategic Leadership & Decision Support
Team Management & Delegation Structure
Project Management & Oversight
Systems Design, Optimization & Maintenance
Process Documentation & SOP Development
Quarterly Planning & Operational Goal Setting
Consistent, Grounded Communication
What We Help With Your OBM Partnership Includes:
Your OBM Partnership Includes:
I provide the operational leadership, systems development, and strategic support you need to scale sustainably. Here's what's included:
Strategic Leadership & Decision Support
Regular collaboration to clarify priorities and plan strategically
Team Management & Delegation Structure
Managing communication, workflows, and accountability across your team
Project Management & Oversight
Planning, tracking, and ensuring execution across projects and launches
Systems Design, Optimization & Maintenance
Project Management Systems, CRMs, SOPs, automations, and operational workflows
Process Documentation & SOP Development
Streamlining workflows that keep your business consistent and scalable
Quarterly Planning & Operational Goal Setting
Creating operational plans that support your business goals
Consistent, Grounded Communication
A steady partner who keeps things moving and brings calm to the backend
How We Work Together
01
Submit Your Inquiry
Fill out the inquiry form and we’ll schedule a call to discuss your business, your team, and your operational needs.
02
Proposal & Contract
After our call, I’ll send you a custom proposal with pricing, scope, and contract. Review, sign, and submit payment to get started.
03
Onboarding & Initial Strategy Session
We dive into your business through discovery, operational audit, and priority mapping. You’ll start feeling supported immediately with quick wins and systems foundation work.
Why Work With Me
What Clients have to say
Bringing Kelsey on literally changed the trajectory of my company.
She audited everything and helped us build real, scalable structure. She wasn’t just strategic. She was hands-on with my team every single week.
Keoni Coleman
CEO and Insurance Agent at Westley Price Insurance
westleyprice.com
Keoni Coleman
, www.westleyprice.com
Bringing Kelsey on literally changed the trajectory of my company.
We were bursting at the seams. I was wearing every operations hat, and our infrastructure couldn’t keep up with our growth. Kelsey audited everything and helped us build real, scalable structure. She wasn’t just strategic. She was hands-on with my team every single week. She didn’t just recommend changes. She built the processes and implemented them. She audited our CRM, our entire client base, our scopes of service, and made our systems more robust.
One of the biggest impacts was removing me as the bottleneck. She told me directly, ‘These are the things you shouldn’t be doing.’ Then she built processes so I didn’t have to do them anymore. She helped us grow up as a company. I would hire her again in a heartbeat. It was absolutely worth it.
KristaLyn Sofia
, KristaLyn Sofia
Working with Kelsey has given me back my time and peace of mind.
Not only is she a great communicator but she’s always on top of things, ensuring that everything we are working on launches and reaches my audience in the most efficient and effective way possible.
Kelsey is the first person I’ve worked with that makes my business metrics and audience strategy make sense and she makes marketing and creating awareness for my brand feel so much less overwhelming. I recommend working with Kelsey if you want to work with someone that feels like a skilled, knowledgeable, and most importantly kind team member!
Kate Ferrian
, Kate Ferrian
Proactive, supportive, & genuinely invested in your success
Working with Kelsey has been an absolute gift. She’s incredibly responsive, always one step ahead, and consistently offers thoughtful insights and suggestions that elevate the work beyond what I expected. She didn’t just complete tasks—she truly took things off my plate and brought a sense of calm and clarity to my workflow. If you’re looking for someone who is proactive, supportive, and genuinely invested in your success, Kelsey is it.
Tiffany Leader
, Tiffany Leader
She has brought structure, systems, & a supportive voice
Kelsey has saved my life in my business! She has brought structure, systems, and a supportive voice to help me scale and grow. She is a really great brainstorm partner and delightful to work with. Having her on my team has taken the pressure off of myself to do it all and has provided the support that I needed to continue to grow my business. I am so grateful for her.
Bree Johnson
, Bree Johnson
Working with Kelsey has been amazing
Working with Kelsey has been amazing. She’s one of those rare people who can take a high-level idea and immediately run with it—executing tasks with precision, creativity, and zero hand-holding. From managing social media and inboxes to coordinating events and supporting complex projects, Kelsey handles it all with calm confidence and exceptional follow-through.
She keeps me updated without needing constant check-ins, which gives me the freedom to focus on the bigger picture. I trust her completely with client-facing communications, internal coordination, and everything in between. If you’re looking for a VA who brings reliability, initiative, and a wide range of skills, Kelsey is the one.
OBM Partnership is an ongoing monthly retainer starting at $1,125/month with a 3-month minimum commitment.
Investment is customized based on your needs, scope, and team size after your inquiry call.
IS THIS RIGHT FOR YOU?
The OBM Partnership is the best fit for service based business owners who:
If you're constantly saying "everything is on me," this partnership changes that.
FAQ’s
Frequently Asked Questions
How do I know if this is right for me?
The OBM Partnership is the best fit for service based business owners who:
- Are growing quickly
- Manage a team (or are ready to build one)
- Need clarity on priorities and strategic direction
- Want to stop being the default "head of operations"
- Are ready to operate like a CEO, not a full-time operator
- Value communication, transparency, and collaborative leadership
- Have projects or leads that are slipping through the cracks
How is your support different from other OBMs or VAs?
Here's what makes my approach different:
- Strategic Partnership: I support you as a thought partner, not just a doer. I don’t hesitate to ask hard questions or offer honest feedback and ideas.
- Systems-First Approach: I’m not here to patch holes. I create sustainable, repeatable processes that reduce overwhelm and increase capacity.
- CEO-Centered Support: My role isn’t to add complexity—it’s to remove it. I help you operate more like a CEO and less like an overextended manager.
- Experience Across Industries: With nearly a decade of experience in operations, account management, and HR, I bring a balanced perspective rooted in both people and process.
- Client-First Commitment: I genuinely care deeply about my clients’ businesses. I take my role seriously and always do what’s right for you—even when it’s hard. I’ve even worked myself out of a client’s business when they were ready to hire a full-time COO, and helped them find that person with complete support.
What kind of clients do you typically work with?
I primarily support service-based business owners and CEOs who are:
- Delivering their services online
- At least 2 years into their business
- Scaling and in need of stronger operational foundations
- Managing multiple offers, programs, or teams
- Leaders who care deeply about their clients and their team
- Operating with consistent six-figure or multiple six-figure revenue
- Open to trying new things and building new systems (a growth mindset is key)
Industries I’ve supported include:
- Coaching
- Mental health therapy
- Spa and wellness services
- Healthcare
- Outdoor education
- Leadership development
- And more
The common thread? Values-driven CEOs who are ready for structure and a new way of doing things.
What can I expect in the first few months?
The first two months are all about diving into your business and building momentum:
- Discovery & Operational Audit: We look at your current systems, workflows, and pain points
- Priority Mapping: We identify the 2–3 biggest operational bottlenecks and design a focused plan
- Quick Wins: I implement improvements that give immediate relief, such as cleaning up communication, reorganizing your project management system, and clarifying team responsibilities
- Systems Foundation: We build or optimize core systems like onboarding, project management, client journey, and launch planning
- Weekly Support & Strategic Collaboration: You’ll feel supported, organized, and clear on what’s happening behind the scenes
How will I communicate with you as my OBM?
We'll meet biweekly or weekly via Google Meet. Regular communication happens via systems like Slack or ClickUp. Open and responsive communication is a high priority for me, and I'm happy to adapt to your preferences
Book a Discovery CalL
You're not meant to run your business alone.
You deserve to be supported, and I’d be honored to be that person for you. If you’re ready for consistent support, let’s talk.
